Entry 53, April 29th, 2011, 5:52pm (ship time GMT -3)
Course: ENE, Speed: 20 knots
Moderate Wind from E, Light Swell from E, partly cloudy
Today marks the first full day of the transatlantic portion of our voyage. The crossing will be six days at sea in a row, and we move the clocks forward an hour each night at 2am. This means that the crew will be sleep deprived for the entire voyage).
I was not wrong about the British guests – I'm sure they're all lovely people, but consider this statistic: normally after each voyage in the Caribbean the ship would come away with about a page and a half of official complaints – not bad (that's actually pretty damn good – we were consistently pulling satisfaction ratings of 295 out of 300 when sailing out of Panama). Now, after two days of sailing, we have six pages of complaints. This is from a ship that is less than half full! I doubt that our hotel staff have suddenly forgotten how to do their jobs – the European guests are just more demanding (our target rating in the Mediterranean has been moved from 280 to 240 by the Miami office).